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96.08% FOR CUSTOMER SATISFACTION

The judging process for the 2010 Australian Achiever Awards for Victoria’s Cleaning & Maintenance Services & Supplies category was completed on 10th February.

Shining Knight Cleaning scored a highly recommended 96.08%.

Now into its thirteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely:

Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last five years can be viewed at www.achiever.com.au

Some of the comments Australian Achiever received from Shining Knight Cleaning clients are:

“Their communication and standard of cleaning is very professional. They make regular visits and their overall cleaning procedures are very good. The staff are friendly, polite, they give excellent customer service, and nothing is too much trouble for them. 1 find them a great company to deal with.”

“The manager at Shining Knight is brilliant. She keeps in contact with me and lets me know of any changes. She does a monthly report and audits the floor to see tithe cleaners are doing their job satisfactorily and that everything is running smoothly. The cleaners are very friendly, professional and polite and their customer service is excellent. We employ the cleaners on a daily basis and they provide an excellent service.”

“They keep me well informed in all the dealings I have with them and generally we do not have any issues or problems. If there are any problems we would work things out amicably as we have a great line of communication with them. All the staff are very professional and very approachable in a friendly manner. Their workmanship is always above standard and their customer service is very good.”

ENDS: For verification of this report, please call

Geoff Harwood, Director, Australian Achiever, 1800 638 318.

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